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Privacy Policy

Last updated: July 9, 2025

Teckel AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect​

We may collect the following types of information:

  • Personal Information: When you create an account, we may collect your name, email address, and company name.
  • Usage Data: We may collect information about your interactions with our services, such as the features you use and the time, frequency, and duration of your activities.
  • Device and Log Information: We may collect information from and about the devices you use to access our services, such as IP address, browser type, and operating system.
  • API Data: When you use our SDK, we collect the data you send to us, which may include user queries, AI responses, and source document metadata. We do not require you to send us the full content of your source documents.

2. How We Use Your Information​

We use the information we collect to:

  • Provide, operate, and maintain our services.
  • Improve, personalize, and expand our services.
  • Understand and analyze how you use our services.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
  • Process your transactions.
  • Find and prevent fraud.

3. How We Share Your Information​

We do not share your personal information with third parties except in the following circumstances:

  • With your consent.
  • For legal reasons: We may share information if we believe it's required by law, regulation, or legal process.
  • To enforce our rights, prevent fraud, and for safety.

4. Data Security​

We use a variety of security measures to protect your information, including encryption and access controls. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

5. Your Rights​

You have the right to:

  • Access, update, or delete your personal information.
  • Object to processing of your personal information.
  • Request that we limit the processing of your personal information.
  • Request portability of your personal information.